How claims work at Optiom.
Every Optiom claim follows the same four steps. The specific documents you’ll need depend on which product you’re claiming under — that’s what the next section is for.
1
Contact Optiom
Call us as soon as you have a loss — and always before you purchase a replacement vehicle. We’ll confirm what your policy covers and open your claim file.
2
Receive Your Claims Package
We’ll email you an acknowledgment along with the documents and forms specific to your claim type.
3
Submit Your Documents
Send us what we’ve asked for — requirements vary by product. Our team reviews and follows up if anything’s missing.
4
We Coordinate Your Benefit
Depending on your policy, that’s a payout, deductible reimbursement, rental extension, or vehicle replacement credit.
Choose your product.
Each Optiom product has its own claims path. Pick the coverage you’re claiming under to see the exact documents you’ll need and the fastest way to file.
Have these documents ready.
Every Optiom claim starts with the same basics. Gathering these before you call speeds up your review — typically 3–5 business days once your file is complete.
Benefits Request Form
Your signed form listing policy number, date and type of loss, described vehicle, and primary insurer claim details. We’ll email this to you when we open your file.
Banking Details for EFT
A void cheque or pre-authorized debit form so we can deposit your benefit directly to your account. Faster than waiting for a mailed cheque.
Primary Insurer Documents
A copy of your settlement cheque, your coverage and rate class documents as of the date of loss, and your adjuster’s name and contact info.
Vehicle & Loss Details
VIN, odometer at time of loss, original bill of sale, and — if applicable — a police report or file number.
What happens next.
Once your file is complete, most reviews are done within 3–5 business days. Here’s the flow from submission to payment.
Day 1
We confirm receipt
Email submissions are reviewed in the order received. We’ll confirm what’s arrived and flag anything still missing.
Days 3–5
Review & payout letter
Once your file is complete, allow 3–5 business days for review. If approved, you’ll get a payout letter detailing your benefit.
After approval
Payment issued
Depending on your product, that’s a deductible reimbursement, rental extension, or vehicle replacement credit at your dealership — via EFT wherever possible.
Questions we hear most.
Answers to the questions clients ask most often when filing a claim. Have something specific? Call us at 1-844-427-7587.
“They helped me through the process every step of the way, answering all my questions and concerns and making sure I felt supported and confident through the claims process. Their customer service went way beyond most companies.”
Marie J. · Optiom Client
Related pages.
Ready to file?
We’re here when you need us.
Call before you purchase your replacement vehicle. Our claims team will walk you through exactly what your policy covers and what to send in.
